Here is the post I made on the bump - it's easier to copy/paste than to re-type it.
"We've had some issues getting letters for people for the agency. We were asked to have 4 reference letters done, the only requirement being that they use our full names (in order to match our passprts exactly).
Reference 1: Perfect! My best friend from childhood, still my best friend, no issues with getting it done.
Reference 2: Annoying. My sister waited until we needed it to sit down and right it, then gave it to my mother to drop off (we live 2 hours away) but she forgot it so we had to drive out to get it on our 1 day off together over the holidays. Annoyed but easily managed.
Reference 3: They said yes and that was it. When we asked and followed up with it, they said they didn't realize we needed it inside of a month (seriously??) and would get right on it. 3 whole weeks later they aren't returning our messages when we ask for it. We asked someone else to do one for us instead and that was done within 48 hours.
Reference 4: DH's brother. Again it took WEEKS to get anything from them, then they sent one without our full names so we asked them to send another. We got it today (was supposed to be sent to the agency last week) AND they said my husband worked for the provincial government (he doesn't) and there were spelling mistakes (they are both HIGHLY educated people). So DH asks them to correct it and I send them an email money transfer to courier it ASAP and this is what they write back:
"How about this: type up a copy with the corrections and print it, then fake (trace) our signatures. We have no issue with this if you don't! Just send us a scanned copy at some point so we have it as a reference.
If you'd rather not, please do type up a copy and email it to us for us to print out and mail. You're most familiar with the requirements, so it'll be the most efficient for you to edit it in one go than for us to go back and forth, especially with the time restriction."
I wrote back that we, under no circumstances, will forge a letter for them, nor will we write it, and that DH would be in touch tomorrow. As if we don't have enough on our minds right now!
People suck. Seriously. They suck.
The events of today unfolded like this: DH got up, pretended we weren't mad and wrote them back, saying nothing except the best way to mail it.
There's pissed off, and then there's pissed off. I have no desire to speak to them for a very long time.